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Building A Proper Website

April 07, 2011

Do you want to know how to really grab the attention of a user? How about how to get that person who's surfing your site not to bounce 7 seconds after they've landed? Well then, I'm going to provide you with a few tips that should help you with the answers.

As a graphic designer for nearly a decade now, 4 of those years as a web designer, one of the biggest and most commonly made mistakes with website design is that companies seem to disregard the data that can be collected in order identify problems in which a properly structured and well designed site can solve. In order for your site to be truly successful in reaching its goals, the data and design must correlate. So to help I have broken down into 3 categories some information that I have gathered over the years. Keep in mind these are just a few tactics you should use in order to better engage the user, but overall they are probably some of the most important ones.

1) User Engagement
When a user visits a site they are usually in a state of curiosity, of wanting, of needing, of urgency or of action. There are of course other reasons someone would visit a site, but more often then not it will be because they would be experiencing one of these states, and with each state a user has a very specific expectation. So it's up to a designer or design team to ensure that those expectations are met. This is best accomplished with making sure whatever it is you are providing to your users that you address the state they will be arriving in with a design that will grab and hold that users attention. According to most statistics you will have to grab a users attention and provide them with what they where searching for within 7 seconds. If not you will most likely loose that customer to a competitor site within that timeframe. Quick, yes it is. How can you counter this, keep reading and you'll find out.

2) Providing Content
As mentioned before, you usually have less then 10 seconds (around 7 on average) to grab the attention of a user. Letting the users know they are in the right place is key with web design as well as web content, so flooding it with too much information will only confuse the user causing them to bounce from that page or the site altogether. For example, statistically the average adult user reads at 250 words a minute. So lets say then that the information you are providing on your home page or internal page on your website has over 500 words in it, then that would mean it would take the user nearly 2 minutes to read the information on that page. It doesn't seem like very long, but if the average time a user spends on a page is 7 seconds, and you have a high bounce rate for that page, then the information you are providing isn't engaging the user. Either that or you are providing too much information and the user no longer has the time or wants to see what else you have to offer. Of course this usually does not apply to informational sites, but it can if the writing is poorly executed. So, keep it short, sweet and to the point. Engage the user and make them want to click that "more" link.

3) Website Design
Your landing page is one of the most important pages of your site. So consistency, well designed, and clearly understood information is key to helping your user to understand they have found the information that they were searching for. Branding guidelines is the best way to ensure this will happen. This means keeping font sizes, layout structure from page to page, your colors and overall page design consistent across the board, as well as creating a design that delivers the message using clear and appropriate visual aids, strong headlines and minimal copy (as mentioned above). Grabbing the users attention will raise their curiosity to want more information about what you are offering, which in return will get them to drill down to the next page of your site (your internal page). That is one of the main goals of a home page. So make sure your user knows where they are using these methods above in order to grab and hold their attention and to ensure them that they have come to the right place.

In conclusion you should trust that if your designer and design team know what they are doing, then they probably know what needs to be done. Versus trusting what you think needs to be done or something that you think you want to be done. That is to say if your needs and wants don't see eye to eye.

Your Thoughts?

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